FAQ
The following are a number of Frequently Asked Questions (FAQ) about Flight Experience. If there is a question you have but it is not covered here, please contact us here.
Flight Packages
Simulator
Buy Now FAQ
Flight Packages
Do I need any flying experience?
Will I get to fly the simulator?
Do I have to complete the first flight package before I can do the others?
How technical is the briefing and flight, will I understand it all?
Is this done as a group or one on one?
Can I bring a friend along?
Yes you can, there is seating for two extra people to join you for your flight.
There is no extra charge.
What is the minimum age?
Our recommended minimum age is 12.
There is no maximum age.
Do gift vouchers expire?
Gift vouchers expire twelve months* after purchase.
*Note: For New Zealand & Singapore, Gift Vouchers expire after 6 months
Simulator
Is the simulator fully enclosed?
Does it have certification for training?
Yes it does; it has CAA and CASA certification to do up to half of an instrument rating, as well as a number of instrument flying currency credits.
Does the simulator have motion?
Buy Now FAQ
How do I book a flight date and time?
You can either book in person at a Flight Experience store, or by phone.
Freecall Numbers:
Australia 1800 737 800
New Zealand 0800 SIMULATOR (746 852)
Singapore 1800 737 0800
When I book a flight online, what do I get?
A Flight Experience voucher, in the form of a mock airline boarding pass, will be mailed to you (or your nominated recipient). The voucher confirms the flight package which has been purchased, but does not include a confirmed date and time for the flight. You can book a date and time for your flight once you have received the confirmed boarding pass voucher in the mail.
Can I book a date and time for my flight at the time of purchase?
It depends on how you purchase. If you purchase by phone or at a Flight Experience store, you can confirm a booking at the same time.
If you purchase online, a voucher will be sent to you (or your nominated recipient). You can then book a date and time for the flight by phone or at a Flight Experience store. At this time you cannot book a date and time online.
Do Flight Experience vouchers expire?
Yes, vouchers expire:
After 12 months if purchased in Australia
After 6 months if purchased in New Zealand
After 6 months if purchased in Singapore
When and how will my voucher be despatched?
Vouchers are processed daily, and are mailed on the day of purchase – if purchased before 3.00pm.
Can I have my voucher couriered overnight?
Yes you can. Call the relevant Flight Experience store to arrange this.
Can I upgrade to a longer flight than the one purchased?
Yes, you (or your nominated recipient) can upgrade by paying the difference between the value of the voucher and the price of the longer flight – provided this is done when booking a confirmed date and time for the flight.
Can I purchase a DVD of my flight on the day?
Yes. If you didn’t purchase the DVD online, you (or your nominated recipient) can still arrange and buy it on the day of the flight.
Is my Flight Experience voucher transferable?
Yes. Flight Experience vouchers are transferable. See terms and conditions for full details.
Is the information I supply secure?
Yes, our Buy Now process is protected behind a SSH, secure connection.
