FAQs
The following are a number of Frequently Asked Questions (FAQ) about Flight Experience. If there is a question you have but it is not covered here, please contact us here.
Flight Packages
Simulator
Buy Now FAQ
Do I need any flying experience?
Absolutely not, these packages can be tailored to suit the level of knowledge and experience you have.
Will I get to fly the simulator?
Do I have to complete the first flight package before I can do the others?
How technical is the briefing and flight, will I understand it all?
Is this done as a group or one on one?
Can I bring a friend along?
Yes you can. There is seating for two extra people to join you for your flight.
There is no extra charge for this.
What is the minimum age?
Our recommended minimum age is 10.
There is no maximum age.
Do gift vouchers expire?
Gift vouchers expire 12 months* after purchase.
*Note: For New Zealand & Singapore, Gift Vouchers expire after 6 months
Is the simulator fully enclosed?
Does it have a certification for training?
Yes it does; it has CAA and CASA certification to do up to half of an instrument rating, as well as a number of instrument flying currency credits.
Does the simulator have motion?
How do I book a flight date and time?
You can either book in person at a Flight Experience store, or by phone.
Phone Numbers:
| Australia (Freecall) New Zealand (Freecall) Singapore Hong Kong Kuwait |
1800 737 800 or check contact us for calls from outside Australia 0800 SIMULATOR (746 852) or +64 7 5743 737 1800 737 0800 or +65 6339 2737 +852 2359 0000 +965 2530 9690 |
When I order a voucher online, what do I get?
A Flight Experience voucher, in the form of an airline boarding pass, is created. This can be picked up from the store or mailed to you, or your nominated recipient. The voucher confirms the flight package which has been purchased, but does not include a confirmed date and time for the flight. You can book a date and time for your flight either at the time of purchase or at any later date before the voucher expires. Please refer to our Terms and Conditions.
Can I book a date and time for my flight at the time of purchase?
It depends on how you purchase. If you purchase by phone or at a Flight Experience store, you can confirm a booking at the same time.
If you purchase online, a voucher will be sent to you (or your nominated recipient). You can then book a date and time for the flight by phone or at a Flight Experience store.
When and how will my voucher be despatched?
Vouchers are processed daily, and can either be picked up from the store or mailed to you.
Can I upgrade to a longer flight than the one purchased?
Yes, you (or your nominated recipient) can upgrade by paying the difference between the value of the voucher and the price of the longer flight – provided this is done when booking a confirmed date and time for the flight.
Can I purchase a DVD of my flight on the day?
Yes. If you didn’t purchase the DVD online, you (or your nominated recipient) can still arrange and buy it on the day of the flight.
Is the information I supply secure?
Yes, our Buy Now process is protected behind a 128 bit secure SSL, secure connection.